Fuzzy speciallist system application to the evaluation of a customer satisfaction research in an industry of vehicle parts

Authors

  • Dimas Campos de Aguiar FEG – Faculdade de Engenharia de Guaratinguetá
  • Valério Antônio Pamplona Salomon FEG – Faculdade de Engenharia de Guaratinguetá

Abstract

This work approaches the results measurement of a customer satisfaction research in an industry of vehicle parts located at Vale do Paraíba. This research was carried through in five assembly plants that are customers of this organization, with three concentration departments: Quality; Logistic and Commercial. The analysis of the results was made with the application of the specialist system diffuse through the modeling of specialist systems with fuzzy sets.

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Published

2009-04-08

How to Cite

Campos de Aguiar, D., & Pamplona Salomon, V. A. (2009). Fuzzy speciallist system application to the evaluation of a customer satisfaction research in an industry of vehicle parts. Journal of Exact Sciences, 13(2). Retrieved from https://periodicos.unitau.br/exatas/article/view/543

Issue

Vol. 13 No. 2 (2007)

Section

Articles

License

A submissão de originais para este periódico implica na transferência, pelos autores, dos direitos de publicação impressa e digital. Os direitos autorais para os artigos publicados são do autor, com direitos do periódico sobre a primeira publicação. Os autores somente poderão utilizar os mesmos resultados em outras publicações indicando claramente este periódico como o meio da publicação original.