APPLICATION OF TESTS FOR IDENTIFYING BEHAVIORAL PROFILES FOR PRODUCTION LINES

Abstract

This study analyzes the application of the DISC test as a tool that supports management in manufacturing production lines by properly identifying behavioral profiles. Such identification can assist companies in facing a variety of challenges, reducing turnover, improving communication, and increasing productivity. The research adopted a qualitative approach, focusing on three companies in the metallurgical, aeronautical, and automotive sectors. Interviews with employees and document analyses were conducted. The findings indicate that the use of the DISC model can enable companies to better allocate their workforce by aligning behavioral characteristics with the activities required for each position. This alignment contributes to greater employee engagement and motivation, directly impacting productivity outcomes. In addition to improved productivity, the tool enhances interpersonal relationships and the organizational climate. The study also emphasizes that achieving effective results requires adequate training for teams in interpreting the DISC results. It is concluded that integrating Quality Engineering with people management, complemented by the behavioral methodology, strengthens organizational management, values human capital, and establishes it as a strategic element for market differentiation and competitiveness.